How Michelle Brown answered the call to serve her community
Any day of the year makes a perfect opportunity to support and celebrate the women in your life. Home Helpers® Home Care would like to celebrate the women leading the way and making a difference in their community every day. Spotlighting this inspiring story allows an opportunity to empower and inspire all women.
Michelle Brown, Owner
Home Helpers Home Care of Drexel Hill
Home Helpers Home Care of King of Prussia
For over 20 years, Michelle has provided in-home care and support for individuals who choose to remain independent wherever they call home. Her home care agency serves various suburban communities throughout Delaware, Montgomery, and Berks Counties in Pennsylvania, just outside Philadelphia.
Michelle has always worked in the medical field in some capacity. It was this experience, and her late husband’s experience as a police officer, that she saw firsthand the need for in-home care in her community.
“Right away after that initial phone call, we knew Home Helpers was the franchise we would start to help serve our local community,” Michelle recalled. “From Adam’s experience as a police officer and my experience in working in the medical field, we noticed a great need for home care agencies in our area.”
When opening their Home Helpers franchise, their priority was to help keep clients safe and independent in their homes for as long as possible.
“We saw some of our family members in nursing homes, and it was very depressing to see them away from the home they worked so hard to purchase and raise a family in,” Brown said. “Initially, our agency’s goal was to allow people to spend the rest of their lives where they felt the safest and most comfortable.”
But building a home care agency did not come without its challenges.
“When we first began, we were only one of six home care agencies in the area,” Brown said. “We started our business in the basement of our home and met potential employees at local coffee shops to conduct interviews. We also did the Caregiving until we could hire more staff.”
Once they hired more staff, the business started to take off. Adam was able to leave his job as a police officer and started running the business full-time. Michelle worked part-time in the office, assisting with billing and administrative work while raising their two children.
Building relationships and trust with the people in their community was critical to the business’s growth.
“We focused on being a support network for families and our clients,” Brown said. “Family members knew they could call us to ask for assistance, vent, or just pick our brains about anything in the home care realm.”
After Adam passed away in 2009, Michelle took over all operations of their home care agency while raising their two children. Her persistence, compassion, and determination to serve her community and to continue the mission she started with her late husband grew the business.
“The most rewarding part of my job is hearing how much help we provided for a family who did not know where to begin with home care,” Brown said. “We come in as the experts and guide them through the challenges of having a loved one age in place. Seeing a family go from pure stress to having clarity of the next steps is extremely gratifying.”
“Our clients and their families truly become part of the Home Helpers family. We do not just set them up with services and staff with a Caregiver. We get to know them personally, listen to their stories, and welcome them into our lives. This business does not stop at 5 PM. We are here for our clients and families whenever they need us.”
We celebrate Michelle Brown and all women who make a difference in their community every day. For women looking to follow in Michelle’s footsteps, you can find out more information about Home Helpers Home Care at https://www.homehelpersfranchise.com/.