Services - We do a thorough assessment of our senior client’s needs and provide them with only the services they ask for. Our clients receive invoices which clearly document the hours and services provided.
Hiring - We do all the hiring of our in home caregivers with a two-person team, and ultimately only hire people who we would send to our own parents’ homes. We only hire compassionate caregivers.
Training - We provide initial orientation to all our caregivers, and ongoing training with a focus on expanding knowledge individualized to each employee. Alzheimer’s and dementia training is key to caring for many of our clients.
Scheduling - We are responsible for all the scheduling of care, and have a person in our office dedicated to that task.
Background - We do electronic fingerprint(BCI/FBI) background checks on all caregivers, and gain a thorough understanding of work history.
Supervision - We provide ongoing supervision of our caregivers to ensure the client is satisfied and the caregiver understands their responsibilities.
Back Up - Should a caregiver call in sick or need to be replaced, we will handle a back up caregiver or provide a replacement. We always have more caregivers than we need at any time, specifically for this purpose.
Taxes - We are responsible for all payroll taxes and unemployment insurance.
Malpractice - We have professional liability insurance and are responsible as the employer.
Employee Injuries - Our employees are covered under our Workers’ Compensation policy.
Theft - Our employees are bonded through our liability insurance.