Community Blog

What to Ask When Hiring an In-Home Care Agency

By Home Helpers North Houston

This article originally appeared on and is reprinted here with permission.


When it's time to select an in-home care provider for your loved one, you'll want to do your homework. Start by reading reviews in the In-Home Care Directory, and plan to talk to at least two providers so you can compare them and make sure you've found the right fit. Ask to speak to the agency owner or manager to get the most thorough answers.

A good in-home care provider will be easy to talk to, will understand your family's unique needs, and will be ready to answer any questions you may have. Use this checklist to start the conversation -- and be sure to take detailed notes as you go.

Print the In-Home Care Agency Checklist now


A sampling of the questions to ask an in-home care agency you're considering…

  1. The Basics
  • Is the agency licensed by the state?
  • Does the agency have a business license in your city?
  • Which types of services does the agency provide?


  1. The Care Staff
  • Are the care workers bonded and/or insured, as well as legal U.S. residents?
  • Do the care workers receive regular immunizations for influenza, hepatitis B, tuberculosis, and other communicable diseases?
  • How does the agency screen the workers?
  • What training is provided?
  • How does the agency retain great employees?
  • What supervision is provided for the care workers?
  • Are the care workers employees or independent contractors?
  • Does the agency have guidelines or standards of conduct for care workers? 


  1. Paying for Services
  • What does the agency charge?
  • Does the agency accept payment from insurance companies?
  • Does the agency offer a payment plan or other types of financial assistance? Does the agency accept credit cards?


  1. Working Out the Details
  • What kind of service agreement is required?
  • Does the agency have consistent assignments or will the care workers change on a regular basis?
  • What happens if your normal care workers is sick, on vacation or leaves the agency?
  • How does the agency handle conflict between a care worker and a client?
  • Are you expected to provide meals for the care workers?
  • Can the agency's care workers drive your loved one to appointments or social outings?
  • Can you talk to former clients of the home care agency?



Get more details and guidance on this checklist by visiting the original article on here: