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Direct Link Emergency Monitoring Systems in Knoxville

Direct Link’s Exclusive Line of Products Allow Your Loved One to Remain Independent

Our mission is to ensure you and your loved ones can maintain your independence and enjoy aging in place in the comfort of home for as long as safely possible. Direct Link is a national provider of medical alert systems that empower seniors to live independently for longer than might otherwise be possible. These include our 24-hour personal emergency response system (PERS),a monitored & automated medication dispenser and vital sign monitoring.

Our office is locally owned and operated, enabling quick installation and personalized, ongoing support. We stock our inventory to facilitate maintenance. Direct Link is available on a monthly basis with no equipment to buy and no long-term commitments or obligations.

With Direct Link’s exclusive line of Monitored Systems, you can live independently and securely in the comfort of home longer than might otherwise be possible! Direct Link systems are monitored 24/7 by a CSAA 5-Diamond Certified Care Center, allowing you or your loved one to reach help at the touch of a button day or night, keep up with their medication with the right dosage at the right time, and track any vital sign changes outside the norm before it becomes an issue.

The Monitored Medical Alert systems include options tailored to your specific situation such as Land Line, VOIP, Cell, GPS and Fall Sensors. Below is the information on each of the systems to help in choosing the right one for you. You can always call us at (865) 412-4553 and we would be happy to help.

Land-in/VOIP Medical Alert System

Works off your existing landline or internet VOIP. We keep these in stock and are able to install and test the system with you. Our system is monitored 24/7 by a CSAA 5-Diamond Certified Care Center, allowing you or your loved one to reach help at the touch of a button day or night.

Cellular Medical Alert System

No land line? No worries! Direct Link’s Cellular Medical Alert System utilizes multiple cellular networks, so you can reach help 24/7 simply by pushing the pendant. The unit features a 650-foot button range, a 24-hour battery backup & will report if the pendant has been absent from the unit for an extended period of time. The Care Center is also notified of a power loss or low battery, and they will take the appropriate action to ensure your safety by alerting you directly or alerting an emergency contact.

Our system is monitored 24/7 by a CSAA 5-Diamond Certified Care Center, allowing you or your loved one to reach help at the touch of a button day or night.

Fall Sensor

Live life your way in the comfort of home! The Direct Link Fall Sensor is specifically designed to detect a fall and automatically dial the Central Monitoring Station to ensure you receive help promptly, and if no sudden movement is detected within 10 seconds, an “unconsciousness” alarm will be raised. Help can also be reached 24/7 by pushing the button.

Our system is monitored 24/7 by a CSAA 5-Diamond Certified Care Center, allowing you or your loved one to reach help at the touch of a button day or night.

The Care Watch

Go where you want, when you want – all while staying connected! The Care Watch utilizes cellular & GPS technology to track your location in case of an emergency, allowing you to summon help within seconds, and converse directly with The Care Center. Lightweight, yet durable, The Care Watch can be worn as a wristwatch or pendant for up to 36 hours before needing to be recharged.

Our system is monitored 24/7 by a CSAA 5-Diamond Certified Care Center, allowing you or your loved one to reach help at the touch of a button day or night.

caretaker wrapping blanket around a senior

Automated Medication Dispenser

Simplify Medication Management

Keeping up with multiple medications can be a challenge, especially when there are certain prescriptions that must be taken at specific times during the day. According to the Alliance for Health Reform, approximately 20% of seniors are using about 50 prescriptions every year, and research shows about 25% of all nursing home admissions are related to improper self-administration of medicine.*

Direct Link’s automated medication dispenser can help simplify medication management, giving you peace of mind and maximizing independence. You’ll have fewer worries about:

  • Forgetting to take a dose.
  • Taking a double dose.

  • Taking at the wrong time.

  • Opening and closing pill bottles.

  • Identifying pills or bottles if you are visually impaired.

  • Privacy of type and quantity of medications.

How the Med Dispenser Works

The unit utilizes user-friendly microchip technology to dispense multiple medications at preset times:

  • Load up to 28 doses of medication.

  • Set the digital alarm clock.

  • Close the unit under lock and key, not just a latch..

  • Opening and closing pill bottles.

  • When dose is ready, alarm sounds and red light flashes.

  • If dose is not taken, The Care Center

  • Is alerted and will call to remind you.

* The unit is compatible with digital cable/VoIP phone service, and it is AC operated with a 72-hour rechargeable battery back-up for travel or power failures.

* According to Albert I. Wertheimer, Medication Compliance: Still Far to Go. The Journal of Applied Research.

Vitals Monitoring

Monitor daily vital signs of your clients
  • Chronic Disease constitutes roughly 75 percent of all health care spending.

  • Approximately 18% of patients are readmitted within 30 days of their hospital discharge (New England Healthcare Institute).

  • A Department of Veteran Affairs study found a 25% reduction in the average number of days hospitalized and a 19% reduction in hospitalization costs for patients using Telemonitoring.

Direct Link is offering a turnkey solution designed to enable doctors, health plans and care givers to monitor the daily vital signs of their clients with a wide range of chronic illnesses including; diabetes, congestive heart failure, hypertension, COPD, and asthma.

Direct Link’s vital sign monitoring program is the result of 20 years of experience with in-home monitoring of clients with chronic illnesses, disabilities, and the elderly. Our Care Center watches for falls, exceptions to client’s vital signs and medication adherence 24 hours a day, 7 days a week, 365 days a year.

  • Direct Link installs a convenient, easy to use modem in the client’s home. The modem plugs into a telephone jack.

  • The client takes their vitals and, with the touch of a single button on the modem, downloads the readings to our Care Center.

  • Clinicians and Care Center representatives watch the vitals and determine if they are in line with expectations. If our system algorithms determine they are out of line, we contact the client to ensure they are OK and then contact clinical professionals to triage the client helping them avoid hospitalization. Direct Link’s active monitoring ensures that the client gets the help that they need.

  • If we do not receive vital signs within a specific time frame and according to their Care Plan, we call the client and give them a friendly reminder to take their vitals. We then follow up as necessary with caregivers or health care professionals.

  • Monitor a wide-range of chronic illnesses.

  • Measurements monitored on a 24/7 basis.

  • Data integration- compiled into a Personal Health record.

  • Easy to use.

  • Friendly, immediate assistance.

  • Helps keep you safe.

Direct Link Standard Vitals Monitoring Features

  • Measurements are monitored on a 24/7 basis. The client or caregiver receives a call if the reading is out of the normal range or if the client is not utilizing the equipment on a regular basis.

  • Data is compiled into a Personal Health Record for subsequent review by the client or doctor or emergency personnel.



  • Recommended for patients with hypertension, chronic heart failure or COPD

  • Helps ensure optimal cardiac functioning

  • Works at the push of a button; easy-to-use


  • Recommended for patients with COPD, CHF, and other heart and lung conditions

  • Measures pulse rate and pulse strength

  • Recommended for weight management (obesity/underweight) and for CHF patients who might be retaining excess fluid
  • Easy-to-use: Just step on it, and the scale automatically records weight

  • Recommended for diabetic patients monitoring their blood sugar
  • Easy-to-u

We're Here to Help

You have an
urgent situation

You need support you can trust immediately.

We will
come to you

With our FREE In-Home Care Assessment and Home Safety Assessment we can help you through this tough time in the comfort of your own home.

You have a loved one who is in declining health

You want to keep them in their beloved home, but need to know their needs are being cared for.

We'll help you with a plan

With our Cared-4program, we create a customized plan specific to your loved one's needs.

Intro to In-Home Care Intro to In-Home Care
You need additional

You have been providing care, but need additional help who can care for your loved one with the same passion that you do.


Our Caregivers are trained and insured. We'll be part of your family, help with the day, and celebrate your loved one.

Our Caregivers Our Caregivers

Steps to Care

  1. 1.
    Initial Call Once we’ve received your information, we will have a detailed call to gather more information on the care situation, answer any pressing concerns, and set up a time to meet in person.
  2. 2.
    In-home Care Assessment Here we will answer all your questions, and ask some of our own to craft a Cared-4Customized Care Plan to your unique needs.
  3. 3.
    Start of Care We will come with our Caregiver on the first day of care to go through the Care Plan together and help with introductions.
  4. 4.
    Client Visits Once we have begun care, we will pop in at times our Caregiver is there to see how things are going and determine if we need to adjust the Care Plan.

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