Testimonials

Home Helpers is proud to be the on-site care provider at Sterling Heights Gracious Retirement Living Community in Bethlehem, PA.  Our agency provides concierge care for shifts as short as 15 minutes, to round-the-clock care for residents of this independent senior living community.  Below is a testimonial from another delighted client:

We can’t say enough good things about the Home Helpers at Sterling Heights. Their competent staff has provided a variety of valuable services to help our parents and our family throughout the last few years. Whether assisting with household tasks and errands, or when crisis strikes and support is needed on short notice, they have really come through for us. Their employees are well trained, very capable, kind and caring. It gives us great peace of mind knowing our “extended family” of trusted helpers are available to provide back-up assistance and help us care for our loved ones.

After listening to a seminar about Home Helpers, I had occasion to need aides and called Home Helpers.  I had no previous experience or need for such help. How comforting that the same two seminar leaders (the client care coordinator and the regional manager) came to set up my case.  Their immediate response to, and detailed concern for, my needs were necessary and appreciated.  The aides they sent were people I was content to have in my home to support me.  Aides showed up on time and shifts were seamless.  Should any glitch arise, the same two leaders were immediately there, either in person or on the phone, to quickly provide a solution.  If in the future I have need for home aides, I will definitely call Home Helpers and know that we already have a case history on file to hit the ground running.

 - DGD, Bethlehem, PA

Our facility recently had a need for a Private Duty aide for a Memory Care resident that was having a tough time “transitioning”.  After interviewing 2 agencies, the family chose Home Helpers of Bethlehem.I could not have had a more pleasant experience.  Maggie and Melonie and their staff were “GREAT”! Professional from beginning to end of service.  Their caregiver they sent “Alice” was very caring and patient with our resident.To my surprise, after the first night a Supervisor was sent to see how things were going and she even had breakfast with our resident.I would highly recommend their services if you want a caring Agency that’s professional and wonderful to deal with.

 - Karen Onushco, Marketing Director, Heather Glen Senior Living

I was very pleased and excited to hear the news that Margaret Kennedy was chosen as the Care Giver of the Month. Margaret has now been a part of our family for the past six months, taking care of my Aunt Mitzi who will be 97 in September and suffers from Alzheimer’s. She is bed ridden due to severe spinal stenosis. I was originally very concerned how my aunt would accept someone living in her house and taking care of her daily; someone she did not know. I don’t think it took any time at all for Mitzi to warm up to Margaret- and that is saying something! Mitzi doesn’t always know where she is or what is happening, but she regularly tells me how glad she is to have Margaret with her. We have been truly blessed with Margaret’s assignment to us. My mom’s name was Margaret so I knew from the start it was a sign from God, but never expected that he sent my family a true angel. Margaret is one of the most caring, kind, compassionate, selfless and hard-working people I have ever met. She is always happy and positive. My aunt just adores her and so does my family. She is someone who I and others should strive to be more like. Our most sincere and heart-felt congratulations to Margaret! She certainly deserves this recognition. To us, she is the Care Giver of the Day- Every Day! Congratulations Margaret! And thank you for everything you do and being such a special part of our lives.

Warm Regards,
 - Suzanne Rabenold

There are no words to express my gratitude for the wonderful care Home Helpers provided my Mother for the past five years. The caregivers, nurses, and administration all worked together to cater to her needs. If it had not been for the care you provided, my Mother would have had to go to a nursing home. I feel you are the best, and most affordable company in our area.

Forever Grateful,
– Kerry S for his mom Mildred V of Center Valley

Maggie, 

          I’m sorry it’s taken me so long to respond.  Things have finally calmed down.  I really appreciate everything that Home Helpers has done for us. I could not have kept mom with me if you guys weren’t there for our family.  Your company’s commitment to quality care and the flexibility of your scheduling team was invaluable .  The staff was helpful, professional and patient beyond belief.  They showed genuine interest in Mom and I miss them all.  

–Vicky B for her mom Wilma E, Northampton PA

Hi Maggie,

As you know, living with Alzheimer’s disease is a very complicated disease to face as both the loved one and the caregiver(s). After Barb moved in with me and Buddy last May, we were quite overwhelmed and had a lot to learn about the disease and how to best manage the effects it has on everyone involved.

When we were at a point where we could take a breath, we decided we needed help. That is where you and Home Helpers stepped in. Right from the start when you came to our home to meet us, we knew Home Helpers would provide the support we needed. Your caregiving staff have been exemplary— caring, professional, enthusiastic, patient, punctual, creative, persistent, and anything else we needed them to be. I could not have asked for a better group.

I could always count on the scheduling staff to meet our needs with such grace. I was probably their “Oh no, not her again” client because I never had a consistent schedule, sometimes had last minute requests, and asked for odd times, but they always came through for me and Barb and made it seem effortless.

You, yourself, have provided me such wonderful support and advice along the way and that helped me get through some trying times and relieved much of my stress.

Although it is a difficult and heartbreaking thing to have to do, we will be moving Barb to a memory support facility where she will receive the additional care we are no longer able to provide at home, and where she will be safe and secure. Thanks to you and your staff, Barb was able to stay at home with us for much longer than we could have cared for her without your support. We are so grateful.

Thank you and your staff so much!
–Kate Osthaus

I’m sorry to write that my father passed away tonight. I wanted to write to you to share how much we really valued the help that you all gave to my father, and the special and unique gifts that each of his helpers brought each day and night.

Arlene was a great buddy to my dad, and showed him an enthusiastic friendship; she showed her experience and alertness when she sounded the alarm on my father’s status last Wednesday and got everyone moving. Christy showed up at all hours to lend a hand, her experience and her empathy. Gina really helped our family through the last day with my father, and gently suggested ways to help him and us find comfort. Lee was so attentive and gentle with my father through difficult and uncomfortable nights. In a very short time we came to rely on your help in a difficult time, and I just wanted to let you know how much we appreciated each of you.

Melony, thank you for checking in numerous times on my father’s health and giving us good advice. Maggie and the rest of the staff did a great job communicating how things works and keeping us informed throughout.

You all did a great job, and we are grateful for all your help.

Sincerely,
–Peter S., Bethlehem, PA

I wanted to let you know something personally about our experience with you.  You have a wonderful style for interacting with people in need -- with warmth, concern and willingness to educate us and answer every question with enormous patience.   You made it sound like you were sharing important information -- not like you haven’t told it to people a million times before.  It’s hard to explain, but I wanted you to know that you have a genuine gift for your communication style.  It was a significant part of the reasons that made us decide to go with Home Helpers.   My husband and I have been in "social service" careers for a lot of years and we’re pretty sensitive to how people in organizations interact with clients.   It’s refreshing to find someone like you who’s truly caring and willing to go the extra mile to help. I wanted to let you know this because I feel it’s important to acknowledge people when they do good things and make a contribution to someone’s life experience. Thanks for all of your help and concern.  Keep up the good work!

–Louise B., Bethlehem, PA 

We would like to take this opportunity to express our gratitude for the care that the Home Helpers Team provided for our loved one, Violet W.  We feel strongly that without the care and concern of your staff, from both administrative and home health aides, Violet would not have had such a quick recovery.  In this day and age, there are not many people who go above and beyond their duties.  Although Violet’s care was somewhat challenging, your staff did everything possible to accommodate and overcome any obstacles in her care. It is important to mention that her caregiver was a most valuable asset to Violet’s total home care team. She is very organized, caring, patient and encouraging. We feel that she did an excellent job. It is also important to note that the schedule for care itself was challenging, and we do appreciate Pam as well as the staff for accommodating this need. Lauren went above and beyond in time spent and effort given, which played an important part in Violet’s recovery. The entire Home Helpers Team provided us with peace of mind that in our absence Violet was being cared for as if she were a family member.  Only as a result of this initial care, is it in the comfort and familiarity of her own home that she is able to continue recuperating independently. We strongly feel that this would not be the case had she been placed in a nursing home after her hospitalization. Please know that we are grateful and we would highly recommend your services to other families with similar needs.

 ~ Karen B., Hellertown, PA

I just wanted to let you know my parents really like their caregiver, Sherry. They say she is a much better fit that the caregiver from other agency, and they actually look forward to their weekly visits with her!

~ Barbara W., Allentown, PA

My caregiver from Home Helpers will do everything I ask them to do, and is top-notch. They have concern for me and I recognize their love and care.

I can’t think of a time when Home Helpers didn’t meet my expectations. I just love them, I don’t know if I can do without them, now that I’ve got them.    

Home Helpers has outstanding caregivers and has taken great care of us.

My father’s needs are great, and I have to keep working. The service of Home Helpers makes my life easier.  My father is a very cantankerous gentlemen. My caregiver tolerates his moods wings, and reads him really well. He knows when to talk to him and when he needs to be alone  

Home Helpers eased my stress. They were my sunshine on a cloudy day. I know I can be at peace with Home Helpers. I could not do it without them