Why Us

Why Home Helpers for In-Home Care?

At Home Helpers, we are passionate about delivering “above and beyond” customer service, and our employees are empowered to make a difference in our clients’ lives. We listen from the very first exchange with our customers, and continually collaborate with our clients and their families to receive feedback to improve our clients’ experience. By way of example, the following are standard features of the Home Helpers care delivery model, and other points of interest, which differentiate Home Helpers:

  • Employment of full-time Registered Nurses to develop care plans, support our care staff and help our clients navigate through difficult times and ever-changing care needs, often interacting with medical care providers, like home health and hospice.
  • Utilization of a full-time staff development coordinator, an LPN with 25+ years of hands-on long term care experience, to continuously train and support our care team. We strive to assure that our caregivers have the best tools and skills to be successful with our clients.
  • Our clients and caregivers do not enter a voicemail maze when they call our office, but instead hear the friendly voice of our receptionist, who answers questions or quickly steers the caller to the appropriate staff member. The live voice of Home Helpers continues into the night, when our employed after-hours call support professionals can triage client and caregivers matters. They have access to our operations software, so our customers and caregivers do not have to wait until the next business day for resolution.
  • During evenings and weekends, our phone support staff is always supported by an Administrator on Duty (AOD). Members of the AOD team include our Director of Operations, Community Relations Manager and three owners, who are actively engaged in the day-to-day activity of this agency.
  • A scheduling staff member is always available on Saturdays and Sundays during the day to assist caregivers and clients alike.
  • We employ six full-time “on-call” caregivers who have deep experience and credentials in the field. They do not have regular and recurring client schedules, but instead serve our clients during times when care is needed suddenly, or when a regular caregiver is suddenly unable to make her/his scheduled shift. Service interruption is a huge challenge for our competitors, but at Home Helpers, timely care is paramount. We have a passion for service excellence, and understand that many of our clients simply cannot go without care or wait hours on end for service. Sudden shift cancellations for inability to staff are not acceptable at Home Helpers. The on-call care team links the office staff to the caregivers, and is an invaluable resource, not only to our staffing coordinators and nursing staff, but most importantly, to our valued clients who are relying on us for care.
  • Home Helpers leverages technology in many ways, including HomeTrak operations software, telephonic time reporting (which is integrated with payroll and billing), texting and e-mail blast capability, instantaneous voicemail distribution software, tablet and smartphone integration with office networks and cloud technology, ACH billing and GPS technology. With telephonic time reporting, schedules are monitored in real time, so that every shift is confirmed within 8 minutes, and logistical problems can be addressed quickly and efficiently. With Home Helpers, clients can be assured that their shifts are treated as a priority, and are being monitored and managed by compassionate and conscientious staff.
  • The current caregiving shortage is not unique to Home Helpers and is a national concern. This is why Home Helpers seeks to offer a tremendous employment experience for our care staff, and the reason we offer:
    • FT employment, with paid time off and other benefits, for caregivers desiring, and deserving, such a position
    • Overtime potential, because we know how much our clients value consistency
    • Employer-sponsored group health insurance and dental plans
    • 401K retirement plan, with matching
    • Workers’ compensation insurance coverage
    • Access to discounted services through our vendor partners
    • Continuous training and on-the-job support
    • Annual reviews and wage growth potential
    • Advancement opportunity
  • Because we seek to provide a remarkable care experience, Home Helpers is continuously searching for outstanding caregiver candidates in the region. Home Helpers employs a full time caregiver recruiting manager to develop relationships in the marketplace so that we are always well-positioned to find the best talent.
  • Our office utilizes Home Care Pulse, the industry’s premier third party customer satisfaction survey provider. We take client feedback very seriously and strive to continuously improve our service by listening and reacting. We are pleased to report that we are a 2017 Best of Home Care “Provider of Choice” award winner.
  • At Home Helpers, caregiver safety is essential, and contributes to effective and appropriate client care. We utilize a safety committee of seven, led by our staff development coordinator, Debbie Piccini, LPN, and comprised of our Director of Client Care, Sharon Milligan, RN, Director of Operations, Patti Soisson, MSW, owner Greg Scheck, plus care staff, an HR generalist and a staffing coordinator. This dedicated committee meets monthly to review safety matters, and implement training and education programs to support our caregivers. The efforts of our committee have helped reduce our worker’s compensation premiums, which helps assure affordable pricing for our clients.
  • We have deep affection and empathy for those suffering with cognitive impairment. In fact, our Director of Operations leads the longest-running Alzheimer’s Support Group in the Delaware Valley, which meets monthly at Twining Village in Holland, PA (http://www.twiningvillageseniorliving.org/). Our Regional Manager for the Lehigh Valley runs a support group that meets monthly at Sterling Heights in Bethlehem (http://www.seniorlivinginstyle.com/retirement_community/ Bethlehem_PA/zip_18017/hawthorn_retirement_group/5261)
  • We have a long term relationship with the ALS Association, Greater Philadelphia Chapter (http://www.alsphiladelphia.org/), and have been a care provider for the Abrams In-Home Care Program for more than a decade. We became inspired to help area residents with this horrible disease since May 2005, when we met and began serving a young woman in her 40s who was living with ALS.
  • We have long been a care provider for the Options and Waiver programs in Montgomery County, administrated though the Office of Aging and Adult services. We are also a service provider for certain programs in Bucks, Northampton and Lehigh Counties.