Caregiver Questions

Questions You Should Ask When Researching Home Care Agencies & Private Duty Home Care Providers:

Q: Does a REGISTERED NURSE come to your home to better understand your needs?

A: We do. We lead with quality. An RN is charged with care consults, care planning, and "rounding" for EVERY client. This policy is unique to our service model.

Q: Does the company perform BACKGROUND CHECKS and DRUG TESTING on all their caregiver employees?

A: We do. We perform a 7-year state and national criminal background check, pre-employment and random drug testing, and we validate employee driving records with the Wisconsin Department of Motor Vehicles.

Q: Does the company provide home care services with NO MINIMUM HOUR REQUIREMENT?

A: We do. We provide elderly home care service with only a one-hour minimum, and can provide care services all the way to 24/7 care. It’s your decision.

Q: Does the company have a FORMAL TRAINING CURRICULUM including specialized disease state training?

A: We do. Our chief operating officer is a registered nurse. Our human resources manager is an EMT. Together, they conduct new hire orientation training and periodic all-staff training. We also invite subject matter experts to address our staff on issues of critical importance.

Q: Does the company use caregiver EMPLOYEES instead of private contractors?

A: We do. As an employer, we handle workers’ compensation insurance and both state and federal taxes. We take responsibility for these important details so you don’t need to worry.

Have another question? Call (262) 365-1443 and we’ll be happy to help.