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Frequently Asked Elder Care Questions

When you’re consider care options, it’s important to get your questions answered. Here are some of the questions we often receive from our clients. We suggest you ask these questions of any elder care agency you are considering enlisting.

Are Your Caregivers Insured?

Not only are Home Helpers caregiver employees insured, they are also required to complete a thorough background check before performing any in-home care services. We make certain all caregivers are insured and properly screened in order for your loved one to be fully protected.

Does Your Home Health Care Agency Conduct Background Checks on Your Caregiver Employees?

All Home Helpers caregivers are required to complete a thorough background check. We make certain all caregivers are insured and properly screened in order for your loved one to be fully protected.

Are Your Caregivers Trained to Handle Tough Clients? What Kind of Training and Continuing Education Does This Home Care Agency Provide to Your Caregivers?

As a premier elder care company, we make certain that our in-home caregivers are prepared to handle anything. We adhere to a detailed training curriculum for all new hires, plus a annual training program. This allows our caregivers to be able to handle any situation that presents itself while performing elderly home care services.

Do You Customize Your Senior Care Services to Fit the Individual, or Does Every Caregiver Always Perform the Same Tasks?

No two families are alike, and no two situations are exactly the same. This is why we believe that private home care services should be tailored to each individual. We work with each client, the family, and providers to develop an elder care plan custom fit for the family.

How Do You Find and Recruit Quality Caregivers?

We have several reputable methods of recruitment for finding and hiring in-home caregivers that include specific websites, target groups, job fairs and focused advertising. Once we recruit potential caregiver employees, we assess their merits through interviews conducted via telephone, in person and sometimes in groups. We often receive referrals for great caregivers from those who already work for us—as well as from our happy clients.

How Often is Care Available?

At Home Helpers, we will structure a home care plan that meets your needs. Whether you need help for just a few hours a week or 24/7, we’re here to make life easier for you and your family. Please contact us for more information.

Do You Really Care About My Family and Me?

We pride ourselves on our compassionate care philosophy, and we have many years of experience in proving that, yes, we do care about helping you and your family. We aim to provide the same exceptional care we would expect for ourselves and our family.

Ready to learn more about how our home care services can help you?

Please call (678) 967-4118, or simply fill out our contact form and we’ll be happy to get in touch and schedule a free in-home consultation.

Steps to Care

  1. 1.
    Initial Call Once we’ve received your information, we will have a detailed call to gather more information on the care situation, answer any pressing concerns, and set up a time to meet in person.
  2. 2.
    In-home Care Assessment Here we will answer all your questions, and ask some of our own to craft a Cared-4Customized Care Plan to your unique needs.
  3. 3.
    Start of Care We will come with our Caregiver on the first day of care to go through the Care Plan together and help with introductions.
  4. 4.
    Client Visits Once we have begun care, we will pop in at times our Caregiver is there to see how things are going and determine if we need to adjust the Care Plan.