For the third consecutive year, Home Helpers Home Care in Walnutport (covering Northern Lehigh Valley, Carbon and Monroe Counties) has been selected as a recipient of The Best of Home Care: Provider of Choice Award, for the excellence of their services provided to their clients.
The honor is awarded by Home Care Pulse, an independent surveyor that researches and compares the quality of services provided by Home Care companies all over the United States. Every month, Home Care Pulse conducts interviews with the companies’ clients to grade and evaluate the quality of the care they are receiving. The companies that provide excellent services are awarded the Best of Home Care – Provider of Choice Award.
Home Care Pulse asks the agencies’ clients a number of questions regarding the quality of care they are receiving, the expertise and compassion of the caregivers, communication of office staff and recommendations of things that may be improved.
That’s why we are so proud of this recognition. This is not an award you win, it is an award you earn, for quality in Home Care. Every month we receive the results of these interviews and we work harder to make our clients even happier.
According to a Home Care Pulse statement, the award means that Home Helpers is one of the top agencies that “receive the highest satisfaction scores from their current clients and caregivers. These providers are best-in-class for quality in home care. This recognition reassures you that your home care provider is dedicated to your satisfaction and will provide you with quality, trustworthy in-home care”.
We care about the opinion of our clients. That’s why receiving this award for the third time in a row means so much to us. It is a recognition that our clients are highly satisfied with the care they are receiving. However, that is not the main reason we are part of this program. The actual reason is that it allows us to receive candid feedback from our clients, showing us areas in which we can improve even more and offer a better service. The quest for excellence never ends.
Besides the Best of Home Care Provider of Choice Award 2016, 2017, and 2018, Home Helpers Home Care in Northern Lehigh Valley also has received Best of Home Care Employer of Choice in 2018 and counts with the A+ rating by the BBB (Better Business Bureau). Home Helpers Home Care in Northern Lehigh Valley is also a Corporate Member Associate of Home Care Association of America.