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What to Ask A Home Care Agency

Common Questions & Answers

When seeking an in-home care company to handle the caregiving responsibility for your loved one and those with disabilities, illness, or recovering from injury or surgery, it’s crucial you do thorough research to prepare. There is so much to know about your prospective home care provider, but few things are as important as trustworthiness and transparency. In the interest of being as open as we can with our customers, Home Helpers® Home Care has included below a list of common questions you should ask – along with our answers.

Check out this resource below, and if you have any questions or if you’re ready to schedule your free In-Home Care Assessment, reach out to us today at (800) 990-9750.

  • 1. How soon can you place a caregiver?
  • We can place a Caregiver as soon as you need one. All we need to do is assess your situation, get an understanding of your needs, and then match you up with a Caregiver who can be there for you on day one. For those times when unexpected situations present themselves, we have our Rapid Care Response system for quick service.
  • 2. Are your Caregivers insured?
  • All Home Helpers Home Care Caregivers are insured and required to undergo a thorough background check. They are also properly screened to ensure your loved one and their homes are fully protected.
  • 3. Does your in-home care agency conduct background checks on your employees?
  • Yes, each of our Caregivers must pass an extensive background check to work for our company.
  • 4. Are your Caregivers trained to handle tough clients? What kind of training and continuing education does this in-home care agency provide to your Caregivers?
  • At Home Helpers Home Care, our Caregivers are trained to handle anything. Our detailed training curriculum and ongoing training make sure they are always fully prepared to care for their clients. We also offer our Home Helpers University, which not only provides ongoing training through courses and webinars, but offers our Caregivers the opportunity to earn certifications of Specialist, Expert, and Master, each of which differentiates the skill sets of each of our staff.

Contact Home Helpers® Home Care

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  • 5. If the caregiver does not work out, what do you do to find a replacement?
  • Home Helpers Home Care always wants to make sure that the Caregiver we place with your loved one is the best possible match for their situation and their needs. If they are not as compatible as we hoped, we will quickly work to place a new one in your home.
  • 6. Who should I contact with questions about my caregiver?
  • Simply reach out to your local Home Helpers Home Care agency to speak with either an Office Manager or a Supervisor. We will quickly address any questions or concerns you may have.
  • 7. Do I pay the caregiver directly, or do I tip the caregiver?
  • No, you do not pay your Caregiver directly, and they are not allowed to accept tips. You’ll pay your Home Helpers Home Care agency directly. We accept most methods of payment and the hourly rates for our Caregivers will vary depending on location. Each of our agencies is locally owned and operated, which is why hourly rates will differ from one location to the next.
  • 8. What if my caregiver does not show up for a scheduled shift?
  • Though this is a very rare event that we do not expect to happen, if your Caregiver does not show up, we will be alerted immediately. We utilize a system that allows Caregivers to clock in and out, so if they don’t clock in, our agency will immediately be notified. This system also eliminates the need for timesheets and minimizes missed shifts.
  • 9. Who will I meet at the initial In-Home Care Assessment?
  • Though it varies from one location to the next, you’ll most likely meet the owner, registered nurse, or client care manager (or a combination). If you’re ready to find home care now, schedule your assessment today.
  • 10. How do you find and recruit quality Caregivers?
  • Home Helpers Home Care has several reliable recruiting methods for finding new Caregivers. We use websites, target groups, job fairs, and focused advertising. We then put interested applicants through a thorough interview process that includes both individual and group settings.
  • 11. Can I talk to any of your current clients?
  • Yes! This is a great way of trying to decide if you’ve made a good choice in trusting an agency, and our home care agency will be able to put you in contact with current clients.
  • 12. How often are your in-home care services available?
  • Our services are customized to meet your needs. Whether you need us for a few hours a week, a few hours a day, or 24/7, we’ll structure our care plan to fit your requirements. This will be discussed during your free In-Home Care Assessment.
  • 13. What services do you provide?
  • We provide a wide range of services. Check out our Services page to learn more and then contact your local agency for further details and to find home care now.
  • 14. Do you really care about my family and I?
  • For over 25 years, we’ve been proving to our customers that their health, safety, and comfort are our number one priority. So yes, we certainly do care about helping you and your family.
  • 15. Is this a smoke-free home care agency?
  • Every agency is independently owned and operated, but many of our offices are smoke-free. You can give your local agency a call to double-check.

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Awards & Associations

  • 2023 Top 100 in Experience
  • 2023 Provider of Choice
  • 2023 Leader in Experience
  • 2023 Employer of Choice
  • BOHC ENP endorsed
  • HCP Endorsed
  • Best of Home Care Provider
  • Best of Home Care Leader
  • Best of Home Care Employer
  • Vet Fran
  • Military Spouse Employment Partnership
  • International Franchise Association
  • Home Care Association of America
  • Home Care Pulse Endorsed National Provider
  • Entrepreneur Franchise 500 Ranked 2019