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About Us

Let Home Helpers & Direct Link Create a Customized Home Care Plan to Fit Your Lifestyle!

Live life your way in the comfort of home with Home Helpers of Rochester! We provide non-medical care for your loved one at home, in the hospital, or in an assisted living facility. We work with you as a caregiving team to customize the best plan for the entire family.

Our services are tailored to fit each person with an individual care plan that works best for you and your family. We are committed to helping you in the comfort of your own home for as long as possible. As your needs change and grow, we will adjust your care plan accordingly. Our goal is to make life easier for you.

Why are We Unique?

  • Our care plans are flexible and may be terminated at any time.
  • We believe in open communication between client, family, caregiver and management.
  • We will take the time to find the best trained caregiver to suit your personal needs and interests.
  • We will always put your best interests first.
  • You will always have the final say in your care plan.

  • Companionship
  • Light housekeeping
  • Meal preparation
  • Medication reminders
  • Transportation
  • Laundry
  • Errand services
  • Pet care
  • Grocery shopping
  • Much More!

We also offer Direct Link Personal Emergency Response Systems (PERS) that enable seniors to maintain their independence in the comfort and privacy of home for longer than might otherwise be possible. Direct Link PERS are monitored 24 hours a day, 365 days a year. Any time you need help, simply push the button and The Care Center will promptly respond.

  • 911 Emergency
  • Automatically alerts office if a low-battery is detected
  • Local, personalized assistance and support
  • Can contact family or neighbors for help
  • Peace of Mind

Compassionate Caregivers You Can Count On

At Home Helpers, we only hire the most experienced, dependable, compassionate caregivers. They truly enjoy helping others and have been carefully selected, throroughly screened and bonded.

Call us today at (585) 481-8670 for a FREE in-home care assessment with an owner. We offer flexible care plans to fit any budget or need. We look forward to meeting you soon and helping make your life easier!

Are you a compassionate individual looking for a rewarding career making a difference in others’ lives? Join the Home Helpers team today! Call us today at (585) 481-8670 or contact us!


Your satisfaction is our top priority. At Home Helpers, we’re more than just caregivers – we’re family.


"Rochester, NY and its surrounding areas: Monroe County and Western NY."

Hear From the
Families We Serve

  • Hi Debra, Thanks for the photos. My mom was so happy about the trip to the zoo, she really enjoyed it. Thanks for everything!

    - Sara
  • You have made life more comfortable for my parents and given me more peace of mind. As a nurse, I am very selective in the type of agency that cares for my parents. The office run by Debra Kostiw, I would suggest to anyone I know. This office: very ...

    - Cherly
  • You gave our lives back to us, Thank you.

    - D.L.
  • Excellent staff/caregivers-loyal, compassionate, experienced. Go beyond the “call of duty” if a need arises, other than the scheduled time frame. Can rely and depend on Home helpers 100%! I can’t say enough, and my 95-year-old mom loves them all!

    - Gayle
  • The____________family siblings are doing all we can to support our fathers wishes to remain in his own home, living independently. As Dad's needs increased, we realized even though there are 5 of us, we needed help. Though Elder Source we contacted ...

    - G, D, D, J, J
  • Nervous at first, but as soon as Leslie came, it was like we had always known her. We love her.

    - Dorothy
  • My sister forwarded the photos you took and I wanted to say thank you so very, very much for all your care, assistance and patience with my Dad. I appreciate your persistence in making friends with him. He’s a stubborn, independent guy who doesn’t ...

    - Amy

We're Here to Help

You have an
urgent situation

You need support you can trust immediately.

We will
come to you

With our free In-Home Care Assessment and Home Safety Assessment we can help you through this tough time in the comfort of your own home.

You have a loved one who is in declining health

You want to keep in their beloved home, but need to know their needs are being cared for.

We'll help you with a plan

With our comprehensive care program, we create a customized plan specific to your loved one's needs.

Intro to In-Home Care
You need additional

You have been providing care, but need additional help who can care for your loved one with the same passion that you do.


Our caregivers are trained and insured. We'll be part of your family, help with the day, and celebrate your loved one.

Our Caregivers

Our Blog

  • Debra Kostiw Receives Alzheimer’s Association Certification
    Debra Kostiw Receives Alzheimer’s Association Certification Read More
  • Meet Debra Kostiw, Owner of Home Helpers
    Meet Debra Kostiw, Owner of Home Helpers Read More
  • Why Seniors Need a Living Will
    Why Seniors Need a Living Will Read More

Awards and Associations

  • 2019 Entrepreneur Franchise 500
  • International Franchise Association
  • Home Care Association of America