Why Choose a Certified Trusted Provider Award-Winning Agency?
This designation is awarded to Home Care Agencies that have met or exceeded their clients’ overall satisfaction in 7 different categories. As the leading satisfaction research and quality assurance firm, Home Care Pulse specializes in private duty home care satisfaction management. Home Care Pulse will gather and report feedback from our clients by conducting random live phone interviews with a percentage of our clients each month. Because they are an independent third-party company, they are able to collect honest and unbiased feedback, without outside influence.
- Each of our clients is given the opportunity to rate our services in the areas below on a scale of 1-10:
- Timeliness & skills of caregivers
- Services being provided as promised
- Compassion of caregivers
- Overall quality of care
- Communication from Agency
- Would you recommend