Frequently Asked Questions

Frequently Asked Questions

FAQ

Yes! We are licensed by the Illinois Department of Public Health to perform Home Services (#3000538). As a licensed agency, we adhere to strict guidelines regarding information disclosure, background checks, the training and supervision of caregivers, plan of care documentation and service standards, among other regulations.

The caregivers are there so that you can remain independent in your home. We will develop a “care plan” together. The caregivers will carry out the plan. Will they be preparing meals, taking you to appointments, doing light housework or simply providing companionship? It’s up to you and it can change whenever you want it to!

Although we strive for a perfect fit every time, there are situations where the client/caregiver relationship fails to develop as expected. You can change caregivers at any time.

No. You can use us 1 hour per month or 24 hours a day. You can have a caregiver 30 hours this week and 10 hours next week. It’s all up to you. We are very flexible. Of course, to retain the same caregiver, it is always better to have a regular schedule.

Yes, if you have a regular schedule and you need less than 40 hours per week (after that we pay must pay the caregivers overtime, so we may need more than one to avoid this cost). We can plan for the same caregiver to be there every visit unless we mutually agree that based on the needs and number of hours, more than one caregiver is OK. 

No, they bring their own snacks and meals.

Yes, in addition to our come-and-go caregivers, we have caregivers that can live in your home 24 hours a day.

The caregivers are our employees and we are solely responsible for paying for their services. We also pay all payroll taxes, unemployment insurance and Workers Compensation insurance.

We will bill you every week. You can pay by automatic checking account withdrawal or credit card. If you have long-term care insurance, we will submit claims on your behalf.

No! There is never a charge to have us come out and meet you. It is important for you to meet us face-to-face to feel confident in our ability to provide care for you or your loved one.