Exceptional Caregivers, Remarkable Client service.
True Success Stories from Lehigh Valley
March 2024 - Louise L. & Natalie B.
Louise L. a resident of southeastern Lehigh County, joined the Home Helpers Home Care team in 2013, making her another one of our many caregivers with over a decade of service. Prior to joining Home Helpers, Louise had years of experience as a private duty aide, working with a variety of clients in the Lehigh Valley. Louise is an overnight care provider and generally works 10 to 12-hour shifts with clients who are at risk when alone at night. She is the consummate professional who walks into any client’s home and puts their mind at ease, showing that she is competent, with an engaging personality, and has the maturity to calm anxious care recipients. Louise’s track record of reliability and timeliness, a critical component of overnight shift work, is second to none.
We are highlighting her relationship with her current client, who lives west of Allentown, and has been a 24/7 client of Home Helpers for about 16 months now. Our services allow our client to remain safely in her home, and age in place. Louise currently covers 4, 12-hour shifts a week. Joining her in receiving this award is Natalie B, a resident of Easton, who currently covers 4, 12-hour day shifts, often overlapping, and collaborating, with Louise. Natalie has only been employed by Home Helpers for one year now, but she has hit the ground running. This was was her very first client, and she has been with her since day one. Natalie’s previous experience as a caregiver was primary with family members, but she has embraced the hands-on training received at Home Helpers, and delighted her clients throughout the Lehigh Valley, especially this client.
Maggie Dominici, Regional Manager for the Lehigh Valley, and Melony Horn, RN, Client Care Coordinator, visited Natalie at our client’s home to offer congratulations to her for this well-deserved honor. They recognized her commitment to our company and remarkable service to our client. According to Maggie, her client spoke proudly “about how much she loves Natalie and Louise and how grateful she and her family are for Home Helpers’ support.” Our client was absolutely delighted that both received the award. Louise is pictured below and then Natalie. Congratulations to both of them for this recognition!
January 2024 - Eileen S.
Eileen S, a resident of Philadelphia, has been a live-in caregiver with Home Helpers Home Care since July of 2015. As one of our veteran live-in caregivers, Eileen has shown, again and again, that she has a natural gift as a caregiver. Anytime a client begins live-in care, there is obvious concern about whether it will be a good fit. After all, this person will be sharing space in their home, and functioning as a team with the client and their families every day! Without fail, from the onset of care, Eileen puts our clients’ minds (and those of their family members) at ease. Eilleen states that she has a passionate calling to be a live-in caregiver, and she seeks to deliver a remarkable experience on every case. With her commitment to service, along with her deep experience handling any type of care needed, Eileen is a logical fit for nearly any client we select for her. Without fail, those clients are thrilled to have Eileen in place. Her maturity, demeanor and professionalism are second to none.
Over the past 4 years, Eileen has served 9 clients, many for extended periods of time and one for 17 months! We are featuring her impact on her current client, who lives in the Lehigh Valley. Eileen initiated care with him in February 2023, our first day of service for this client, and she has remained in place to this day. Her client is 98 years young, a WWII veteran, and was living independently until a fall resulted in a fracture that needed surgical repair. The family knew that it was not safe for their father to return home from rehab without significant care, and made the decision to introduce Home Helpers Home Care’s live-in services.
The family has stated on multiple occasions how happy they are with the decision to hire Home Helpers Home Care, and note that Eileen’s presence brings them great peace of mind every day. Our Client remarked during the presentation of the award, that “if I had a daughter, she would be just like Eileen, because she cares for me like one.” He stated that “she is a caring person, whose passion for this work is evident in everything she does. She keeps me safe at all times, and most importantly, she is an excellent cook, far superior than anyone else!” Eileen prides herself in being proactive in her approach to care, and seeks to prevent potentially dangerous situations from happening. Her client joked, “yes, I can’t make it far without my walker,” as Eileen smiled in agreement.
Melony Horn, Nurse Care Manager for this client, is thrilled to have Eileen in place with him. “Eileen is proactive, an excellent communicator, and a logical problem solver. She brings great stability to the home, and follows the plan of care perfectly, which has kept him safe and comfortable. We are so pleased to be an instrumental part of this success story!”
Our nationally recognized caregivers are here for you! Schedule a free in-home care assessment today or call us at (610) 871-5609 for more information.
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