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FAQs—Wellness Calls in Bradenton

Who can benefit from Wellness Calls?

A senior (or any loved one) who you are unable to check on in-person regularly. This may include those who are disabled, have chronic health problems, live alone or with pets, or who are grieving.

How long is a Wellness Call? Who’s calling my loved one?

A call may last up to five minutes or sometimes a little longer. Some people like to strike up a conversation, while others appreciate the brief check-in. Our friendly representatives, located here in the U.S., will call your loved one. We try our best to have the same person call a client each time, so a relationship is created and strengthened over time. This also makes it easier for our staff to detect if there’s a problem.

What if my loved one doesn’t answer the phone?

We will call back three times in an hour. If there is no response on the third time, we will leave a message with any reminders and get in touch with the client’s designated primary contact to let him or her know that their loved one could not be reached.

What do I need to do if I know in advance that my loved one will not be available to answer a call?

If possible, please call us 24 hours in advance. If a Wellness Call is made to your loved one and he/she cannot be reached, the primary contact on file will be notified.

What if my loved one has a problem that you detect during the call?

We will let the designated contact person know if the problem is something minor—for example, your loved one says they do not feel well but cannot pinpoint something specific or severe. If there is an emergency, we will call 911 and then the primary contact on file. If the primary contact is unreachable, we will call any other documented contacts on file.

If the client is unreachable and we are unable to determine if there is an emergency, only the primary contact on file will be called.

Can you call someone outside of the Manatee County area?

Currently, we only provide services to individuals that live in Manatee County, Florida for at least part of the year. If your loved one lives in another area in the U.S. or Canada during part of the year, please let us know and we can accommodate them.

How quickly can the calls get started?

Calls typically start within 1-2 business days of submitting an approved sign-up form. You will receive an email notification once your account has been activated with details for your first call.

How much will it cost me?

See our rates here. You will find that our rates can fit just about any budget. There is a lot of flexibility based on the number of Wellness Calls you would like us to make.

Is there a contract? Are there any setup or termination fees?

There is no contract and you may cancel services at any time. There are no setup or termination fees. Services can be terminated at any time.

Will I be charged for any calls not used?

All plans are pre-paid on a monthly basis, and there is no refund/credit for unused calls.

What are the billing periods?

Billing periods for all plans are from the first day to the last day of a calendar month. Payments for a billing period may be processed as soon as the first day of the month. If services are started mid-month during a billing period, services for that period will be prorated and the payment will be processed at the start of services.

What if I want to make changes to the frequency of calls/my current plan?

If you need to increase calls during a billing period, you can change plans and will be prorated for the additional calls. However, if you need to reduce calls, the change will go into effect at the start of the next billing cycle.

What are the payment options?

All major credit/debit cards are accepted: Visa, Mastercard, Discover, and American Express. You may also have bank account information on file for EFT/ACH transactions. Funds will be charged/drafted during the first week of each billing period. Physical checks are not accepted at this time.

Sign-up for wellness calls