State of Georgia issued licensing process - Our state requires a very thorough licensing process that takes months to complete. All of our business practices are reviewed, from hiring processes to client bill of rights to what do we do in emergency situations. 200 + pages of documented procedures!
Services - We do a thorough assessment of our senior client’s needs and provide them with only the services they ask for. Our clients received invoices which clearly document the hours and services provided.
Hiring - We do all the hiring of our in-home caregivers with a two-person team, and ultimately only hire people who we would send to our own parents’ homes.
Training - We provide an initial orientation and training to all our caregivers, and ongoing training which can be one-on-one, or in a group setting. We have quarterly caregiver in-service meetings on topics such as Elder Abuse, Alzheimer’s Care, Hospice Care, and Emergency Preparedness. We have an incentive program for our caregivers to achieve higher levels of certification through intensive training.
Scheduling - We are responsible for all the scheduling of care, and have a person in our office dedicated to that task.
Background and Drug Check - We do national criminal, motor vehicle, and registry checks on all applicants. Drug tests are administered before hire and randomly throughout their employment.
Supervision - We provide ongoing supervision of our caregivers to ensure the client is satisfied and the caregiver understands their responsibilities.
Back Up - Should a caregiver call in sick or need to be replaced, we will handle a
Taxes - We are responsible for all payroll taxes and unemployment insurance.
Malpractice - We have professional liability insurance and are responsible as the employer.
Employee Injuries - Our employees are covered under our Workers’ Compensation policy.
Theft - Our employees are bonded through our liability insurance.