Client Grievance

Home Helpers Home Care of Southwest Las Vegas is committed to providing excellence in client service. We shall not discriminate in the admission of, or the provision of services to, a patient or resident based wholly or partially on the actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or human immunodeficiency virus status of the patient or resident or any person with whom the patient or resident associates (NRS 449.101).

We are committed to addressing and resolving grievances promptly and effectively.

We value the feedback and concerns of our clients and recognize their right to express grievances. Clients are encouraged to communicate their concerns or grievances as soon as possible.

All client grievances and the related information will be treated with the utmost confidentiality. Only individuals directly involved in the investigation and resolution process will have access to the information on a need-to-know basis.

Clients can express their concerns or grievances without fear of retaliation. The organization prohibits any form of retaliation or discrimination against clients who raise grievances in good faith.

If you have any concerns, please contact the Administrator:

Edward Rankin (702) 945-2712

[If you call after business hours, the Administrator will be in contact with you the next business day]

If you prefer to place the grievance in writing, please submit to:

Home Helpers Home Care of Southwest Las Vegas

1180 N. Town Center Drive Suite 100 Las Vegas, NV, 89144

Or you may present your concerns, either verbally or in writing, to any staff member you are comfortable communicating with. The staff member will ensure the concern is presented to the Administrator.

The Administrator will respond to you within 10 days and will help to resolve the complaint/concern to your satisfaction. They will look at all aspects surrounding the grievance, investigation, and resolution and notify you of the action taken or not taken as a result of the grievance/complaint or incident. Throughout the grievance resolution process, the organization will maintain open lines of communication with the client. The agency will ensure that the client is treated with respect and sensitivity during all communication/interactions.

If you are dissatisfied with the outcome of the investigation, you may request that the Administrator submit an appeal with Home Helpers Home Care of Southwest Las Vegas’s Governing Body.

You may also file a complaint with the Department of Health and Human Services

Nevada Division of Public and Behavioral Health (DPBH)

Carson City: (775) 684-1030

Las Vegas: (702) 486-6515

For more information, visit the Complaint Process Fact Sheet

https://dpbh.nv.gov/uploadedFiles/dpbhnvgov/content/Reg/HealthFacilities/Docs/Complaint-Process-Fact-Sheet.pdf

Free

In-Home Care Assessment

Schedule Free Assessment Each office is independently owned and operated. Not redeemable for cash. Participating locations only.

Hear From the
Families We Serve

I would tell a friend that Home Helpers has provided a human element for me. The caregiver from Home Helpers takes me out to get my groceries and I appreciate that she is able to take her little truck and bring home plants for me.

Grace N.
Our family cannot say enough about the professionalism and reliability we have experienced with the entire Home Helpers organization. They have certainly improved Mom’s quality of life and helped us have some peace of mind. We have complete confidence in the elderly home care provided by Home Helpers.

Rosemary I.

Veteran & Military Families Initiative Dedicated to Serve

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The Best For Your Family

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Steps to Care

1.
Initial Call Once we’ve received your information, we will have a detailed call to gather more information on the care situation, answer any pressing concerns, and set up a time to meet in person.
2.
In-home Care Assessment Here we will answer all your questions, and ask some of our own to craft a Cared-4^℠Customized Care Plan to your unique needs.
3.
Start of Care We will come with our Caregiver on the first day of care to go through the Care Plan together and help with introductions.
4.
Client Visits Once we have begun care, we will pop in at times our Caregiver is there to see how things are going and determine if we need to adjust the Care Plan.

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